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FAQ's

Last updated on Jul 7, 2025

Q1. How does DNDdiamond stand out from other online Jewellery websites and Diamond sellers?
A. DNDdiamond provides a transparent, secure, and customizable diamond buying experience. Customers can filter diamonds based on personal preferences and design custom jewellery.

Q2. Can I trust DNDdiamond for online purchases?
A. Yes, DNDdiamond ensures secure transactions and offers a 7-day refund policy for select categories (excluding customized jewellery).

Q3. Where is your corporate office located?
A. DNDdiamond Private Limited, The Capital building, G Block, BKC, Bandra East, Mumbai, Maharashtra 400051.

Q4. Are there any physical retail outlets?
A. No, DNDdiamond is an online-only platform.

Q5. Will you open stores in the future?
A. Currently, there are no plans for physical stores to maintain cost-efficiency and global accessibility.

Q6. Can you help me find the right diamond?
A. Yes, connect with a Diamond Expert via chat or call.

Q7. Is there a “Try at Home” option?
A. Not at this time.

Q8. Can I see the diamond via video call before purchasing?
A. No, but 360° images are available for most listings.

Q9. Can I customize jewellery designs?
A. Yes, you can select diamond quality, metal purity, and color.

Q10. Is there a welcome bonus?
A. Yes, you receive 100 wallet bonus points 24 hours after registration.

Q11. How do I reset or update my password?
A. Use the “Forgot Password” option or update it via “My Account > Profile”.

Q12. Can I change my phone number or email?
A. No, for security reasons. Only address updates are allowed.

Q13. Is my personal information secure?
A. Yes, all data is encrypted and protected under a strict non-disclosure agreement.

Q14. How long does delivery take?
A. Loose diamonds: 5–7 working days. Custom jewellery: approx. 3–4 weeks.

Q15. Can I change the shipping address?
A. Contact support ASAP. If the order is dispatched, it will be reshipped after return.

Q16. Is international shipping available?
A. Yes, to countries including the US, UK, UAE, Canada, Australia, and more.

Q17. Is the packaging discreet?
A. Yes, plain unmarked boxes are used for surprises.

Q18. How can I track my order?
A. Track via “Orders” in “My Account” or using the email confirmation link.

Q19. What payment methods are accepted?
A. Credit/Debit cards, Net Banking, UPI, NEFT, RTGS, and DND Wallet.

Q20. Is payment secure on DNDdiamond.com?
A. Yes, using SSL-encrypted secure gateways.

Q21. Are there extra fees for online payments?
A. No extra charges for UPI/NEFT. Small fees may apply to cards.

Q22. How does the DND wallet work?
A. Wallet points can be redeemed at checkout for product purchases.

Q23. Can I see prices in other currencies?
A. Yes, multi-currency viewing is available (USD, EUR, etc.).

Q24. Are prices fixed?
A. Prices may change without notice. You pay the rate on purchase day.

Q25. Are taxes included?
A. GST is applicable. Shown clearly at checkout.

Q26. What are the 4 Cs of diamonds?
A. Cut, Color, Clarity, and Carat.

Q27. What is the difference between Lab-grown and Natural diamonds?
A. Lab-grown diamonds are real diamonds made in labs; they are more affordable and eco-friendly.

Q28. What is “eye-clean”?
A. A diamond with no visible inclusions to the naked eye.

Q29. Are DNDdiamond diamonds certified?
A. Yes, with certificates from GIA, IGI, HRD, and others.

Q30. Why is a certificate important?
A. Ensures authenticity, enhances resale value, and verifies quality.

Q31. How can I refer a friend?
A. Share your referral code via “Refer a Friend” in your account.

Q32. What do I get for referring someone?
A. You get 100 wallet points. No expiry. Cannot be transferred.