Shipping Policy

Shipping Policy

Last updated on October 3, 2024

At DND Diamond, we are committed to delivering your orders securely, accurately, and on time. This Shipping Policy outlines our practices for both domestic and international shipping, including insurance coverage and customer responsibilities.

Domestic Shipping (Within India)

• Free Shipping: We offer free shipping on all orders within India.

• Delivery Timelines:

  • In-stock items: Delivered within 3–5 business days.

  • Custom design orders: Delivered within 25–31 business days.

  • Remote locations: Delivery may take up to 7 business days.

• Service Areas: We deliver to select cities and pin codes across India.

• Shipping Partners: All domestic deliveries are handled by trusted logistics partners and are fully insured.

• Signature Confirmation: All deliveries require a signature from the recipient to ensure secure handover.

To check delivery availability in your area, visit the Product Details Page or contact our Customer Service Team.

International Shipping

• We ship internationally using reputable courier services such as BVC Logistics and Sequel.

• Delivery timelines may vary depending on local customs clearance and partner courier services in the destination country.

• Shipping charges are calculated and displayed during the checkout process.

• Duties and Taxes: Customers are responsible for paying all applicable duties, taxes, and customs charges at the destination.

• All jewelry shipments are subject to clearance by Indian customs before dispatch.

Delivery Insurance

1. Coverage

• All orders are fully insured during transit until they are delivered to the customer.

• Insurance covers the full invoice value, including shipping and handling charges.

2. Claims Process

• In the event of transit loss or theft:

  • The customer must notify DND Diamond within 24 hours of receiving the shipment (or non-receipt if delivery was expected).

  • A claim can only be initiated after this notification.

  • Unboxing Video Required: Customers must provide a clear, unedited unpacking video showing the package opening to process any theft or loss claims.

3. Exclusions

• Insurance does not cover:

  • Damage or loss due to natural disasters, acts of war, or civil unrest

  • Incorrect shipping information provided by the customer

  • Improper packaging by the customer during return shipment

4. Timeframe

• Claims must be initiated within 24 hours of order delivery or loss report.

• Claims submitted after this period will not be eligible.

5. Refunds & Replacements

• Upon a successful claim:

  • A full refund or replacement item will be provided as per customer preference.

6. Customer Responsibility

• Customers must ensure:

  • Correct address and contact details are provided.

  • Jewelry is packed securely if returned.

  • Unboxing video is clear and unedited for insurance purposes.

Policy Agreement

By placing an order with DND Diamond, you acknowledge and agree to this Shipping and Delivery Insurance Policy. We reserve the right to update or amend this policy at any time without prior notice.